Our vetting philosophy
Why Green Home Upgrade vets every installer on the platform, what standards we hold them to and how our process protects homeowners from rogue traders.
MCS certification check
How we verify every installer holds current MCS certification for the technologies they install, and why this is our baseline requirement.
TrustMark & RECC membership
How we check for TrustMark registration and Renewable Energy Consumer Code membership, what these add beyond MCS and when we require them.
Insurance & financial checks
The public liability, professional indemnity and employer liability insurance levels we require, and how we verify cover is current and adequate.
Customer review verification
How we collect, verify and display genuine customer reviews, what we do about fake or incentivised reviews and how our rating system works.
Warranty & aftercare standards
The minimum warranty terms we require from listed installers, how insurance-backed guarantees work and what aftercare commitment we expect.
Complaints & dispute resolution
What happens when a homeowner raises a complaint about a listed installer, our investigation process and when we remove an installer from the platform.
Ongoing monitoring
How we continuously monitor installer performance, review scores, complaint rates, certification status and financial stability after they join the platform.
Why some installers are not listed
Common reasons we decline or remove installers, including lapsed certification, poor review scores, unresolved complaints and failure to meet our standards.
Our independence
How Green Home Upgrade remains independent, how we are funded, why we never accept payment for listing positions and how this protects our recommendations.